Got a Question?
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Find quick answers to the most common questions about our products, ordering process, sizing, delivery and more. Can’t find what you’re looking for? Give us a ring we’re always happy to help.
General Questions
Who is NAT Sports and where are you based?
NAT Sports short for Natural Sports & Resorts Clothing is an Australian-owned and operated custom sportswear and promotional clothing company based in Dandenong South, Melbourne, Victoria. We’ve been in business for over 40 years and operate from a 1,000m² factory and warehouse right here in Melbourne. We’re not a faceless online retailer we’re a real local business with a real team you can call, email or visit.
What types of products and services do you offer?
We offer a wide range of custom clothing and promotional products, including:
- Custom sublimated sportswear — AFL, cricket, netball, soccer, rugby, basketball and more
- Teamwear — jerseys, shorts, tracksuits, training gear
- Workwear & Hi-Vis — embroidered polos, safety gear, work shirts
- School & Sports Uniforms — PE kits, school sports uniforms
- Healthcare & Hospitality — scrubs, chef wear, aprons
- Promotional items — bags, caps, drink bottles, mugs, lanyards and more
Do you manufacture everything in-house or outsource production?
We handle everything we can in-house at our Dandenong South facility including embroidery, quality control and order management. This gives us much tighter control over quality and turnaround times compared to businesses that rely on third-party decorators or offshore production. For stock garments, we work with trusted Australian suppliers including Aussie Pacific, JBs Wear and Winning Spirit.
Are you an Australian-owned business?
Yes, 100% Australian owned and operated. NAT Sports is a family business that has been based in Melbourne since 1990. When you contact us, you speak to our local Melbourne team not an overseas call centre or a chatbot.
Who do you typically work with?
We work with a wide range of clients across Australia, including:
- Sporting clubs & associations — AFL, cricket, netball, soccer, rugby, basketball, hockey and more
- Schools & educational institutions — PE departments, P&C committees, school sports programs
- Businesses & corporates — from sole traders to national companies
- Healthcare providers — hospitals, clinics, allied health practices
- Hospitality businesses — restaurants, cafes, hotels, events
- Government & community organisations
Can I visit your showroom or factory?
Yes factory visits are welcome by appointment. Please call us on (03) 9768 3030 to arrange a suitable time before visiting. We’re located at 336 Frankston Dandenong Road, Dandenong South VIC 3175 easy access from the M1 Monash Freeway and EastLink with free on-site parking.
Ordering Process
Is there a minimum order quantity?
No we don’t have a minimum order requirement. Whether you need 1 piece or 1,000+ we’re happy to help. That said, larger orders generally attract better per unit pricing, so it’s always worth asking. Small runs are absolutely welcome we know how important it is for grassroots clubs and small businesses to get quality gear without having to commit to large quantities.
How do I place an order?
There are a few easy ways to get started:
- Online: Fill in our Get a Quote form on our website
- Phone: Call us on (03) 9768 3030 Mon–Fri, 8:30am–5:00pm AEST
- Email: Send your requirements to sales@natsports.com.au
- In person: Visit us at 336 Frankston-Dandenong Road, Dandenong South (by appointment)
Once we understand your requirements, we’ll send you a detailed quote and get the process started.
What information do I need to provide when ordering?
To get you a fast and accurate quote, it helps to have the following ready:
- Product type – what garment or item you need
- Quantity – total pieces and size breakdown
- Colours – your club, brand or company colours
- Artwork / logo – in vector format (.ai, .eps, .pdf) if available
- Delivery date – when you need the order by
- Delivery address – where it needs to be shipped
Don’t worry if you don’t have everything ready just get in touch and our team will guide you through the rest.
Do I get to approve a proof before production starts?
Yes always. Before anything goes to production, we’ll send you a full digital proof to review. This shows exactly how your finished garment will look, including colours, logo placement, sizing and layout. Nothing goes to print until you’re completely happy and have given your written approval. No surprises, no stress that’s our commitment to you.
Can I make changes to my order after placing it?
Changes can be made before you approve your proof at this stage, adjustments to design, sizing or quantities are straightforward. Once you’ve approved the proof and production has commenced, changes may not be possible or may incur additional costs. We always recommend reviewing your proof carefully before giving approval. If you need to make a change urgently, contact us immediately on (03) 9768 3030.
Custom Design
Do you offer a design service? Is it free?
Yes we offer a free in-house design service for all orders. If you don’t have existing artwork, our design team will create your look from scratch at no extra charge. Just tell us your colours, share any logos or references you have, and describe what you’re after we’ll take care of the rest and send you a proof to review before anything goes to production.
What file format should I send my artwork in?
For the best print quality, we prefer vector files in the following formats:
- .ai (Adobe Illustrator) – preferred
- .eps (Encapsulated PostScript)
- .pdf (with embedded fonts and outlined text)
- .svg (Scalable Vector Graphics)
If you only have a raster file (.jpg, .png), that’s okay too – send us the highest resolution version you have (300dpi minimum at final print size) and our team will assess whether it’s suitable or if it needs to be redrawn.
Can I use any colours in my custom design?
For sublimation printing yes, absolutely. Sublimation allows for unlimited colours and complex gradient designs with no additional cost per colour. For embroidery, thread colours are selected from a standard colour chart. Please note that colours may vary slightly between screen and final print for brand-critical colours, we recommend specifying Pantone (PMS) colour references. Our design team will discuss colour accuracy with you during the proof stage.
How many design revisions do I get?
e include reasonable revisions as part of our free design service our goal is for you to be completely happy with the proof before we proceed. We’ll work with you until the design is right. If the scope of the design work is extensive (e.g. creating a full new logo or complex multi-element design from scratch), our team will discuss this with you upfront.
Can I use sports team logos or licensed artwork on my garments?
We can only reproduce artwork and logos that you own or have legal rights to use. If you’re a sports club ordering your own club kit with your own logo absolutely, no problem. If you want to use third-party licensed artwork (e.g. official AFL team logos, commercial brand logos or copyrighted characters), you’ll need to provide written proof of licensing authority before we can proceed. This protects both you and us.
I have no idea what I want can you help me come up with a design concept?
Absolutely this is what our design team does every day. Just tell us:
- Your club, business or school name
- Your colours (even just “navy and gold” or “our team colours are red and white”)
- The sport or industry
- Any style references – e.g. “clean and simple” or “bold and aggressive”
From there, our team will create a concept and send you a proof to kick things off. No design experience needed on your end that’s our job.
Products
What is sublimation printing and why is it better?
Sublimation printing is a process where dye is heat-transferred directly into the fabric fibres rather than sitting on top of the fabric like screen printing. The result is a print that will never peel, crack or fade, no matter how many times the garment is washed and worn. It also allows for unlimited colours, complex gradients and full-garment designs making it perfect for custom sportswear where vibrant, durable colours are essential.
What is the difference between sublimation and embroidery?
Sublimation dyes the design directly into the fabric best for colourful, full-garment designs on sportswear and polyester fabrics. Unlimited colours, no weight added.
Embroidery stitches your logo or design into the fabric using thread gives a premium, textured finish that’s excellent for corporate workwear, polos and jackets. Best for simpler logos (not recommended for complex photographic images).
Not sure which is right for your application? Call us and we’ll recommend the best method for your specific garment and design.
Which sports do you cater for?
We cater for a wide range of sports and codes, including: AFL, Cricket, Netball, Soccer, Rugby League & Union, Basketball, Hockey, Tennis, Athletics, Volleyball, Lawn Bowls, Dancing, Calisthenics & Gymnastics and more. If your sport isn’t listed, give us a call chances are we can help. We supply custom sportswear for grassroots through to competitive level across all of these codes.
Do you make garments for women and children as well as men?
Yes our range covers men’s, women’s and children’s sizing across most of our product categories. We offer inclusive sizing to ensure that every member of your team, club or organisation can be catered for. Check our Sizing Guide page for detailed size charts, or contact our team for advice on specific products.
What fabrics do you use in your garments?
The fabric type varies depending on the garment and application:
- Sublimated sportswear: 100% polyester with moisture wicking properties lightweight, breathable and built for performance
- Polos & work shirts: Cotton/polyester blends or full polyester comfortable for all-day wear
- Hi-vis garments: Compliant fabrics meeting Australian safety standards
- Healthcare: Durable fabrics designed for frequent washing
Specific fabric details are available for each product just ask our team.
Do your hi-vis garments meet Australian safety standards?
Yes our hi-vis range is compliant with Australian/New Zealand Standard AS/NZS 4602.1:2011 for high-visibility safety garments. If you have specific compliance requirements for your industry or worksite, please discuss these with our team when ordering to ensure the right product is selected.
Sizing
Is there a standard sizing guide for all garments?
Unfortunately, there is no universal sizing standard in Australia. Sizes vary between brands, garment styles and fabric types. That’s why we always recommend checking the specific size chart for the product you’re ordering and measuring a garment that already fits you well, rather than relying on your usual label size. Visit our Sizing Guide page for detailed charts across all our product categories.
Can I order a sample to check sizing before placing a full order?
Yes and for large team or bulk orders, we strongly recommend it. Ordering a sample in the specific style you need lets you confirm the fit before committing to a full run. Contact our team on (03) 9768 3030 to discuss sample options and availability for your chosen product.
What if I'm between sizes should I size up or down?
As a general rule, we recommend sizing up if you’re between sizes particularly for sportswear, which is designed to allow for free movement during physical activity. Sublimated sportswear tends to have a fitted athletic cut, so if in doubt, go up a size for comfort. For specific guidance on a particular garment, call our team and we’ll advise you.
How do I take a half chest measurement?
The half chest is the most reliable measurement for matching garment sizes in our range. To measure:
- Find a garment that already fits you well (same style as what you’re ordering)
- Lay it completely flat on a hard surface
- Measure straight across from one side seam to the other, directly under the armpit
This gives you the garment’s half chest find this number in the size chart to match your size. See our full Sizing Guide for diagrams and detailed instructions.
How do I size kids' garments correctly?
Kids’ sizing varies more than adults’. We recommend using height as the primary guide rather than age alone kids vary significantly in size at the same age. For school or seasonal sports kits, always consider ordering a size up to allow for growth through the season. Our Sizing Guide includes a full kids’ size chart with height references.
I'm not confident about sizing for my team what should I do?
Just give us a call on (03) 9768 3030. Our team has helped thousands of clubs, schools and businesses get their sizing right over 40 years no question is too small. We can walk you through the process, recommend the right approach for your order size, and help you avoid costly sizing mistakes before production begins.
Production & Turnaround
How long does production take?
Production times vary depending on the product type and quantity:
- Custom sublimated sportswear: Typically 3 – 4 weeks from design approval
- Embroidered stock garments: Often 1–2 weeks, subject to stock availability
- Promotional items: Varies by product 2–4 weeks is typical
These are general guides we’ll always give you a clear timeframe when quoting your specific order. If you have a hard deadline, let us know upfront and we’ll work to accommodate it.
I need my order urgently can you do a rush order?
We understand that sometimes timelines are tight. Contact us as soon as possible the earlier we know about your deadline, the better our chances of accommodating it. Rush orders may be possible depending on current production capacity and the nature of the order. Call us directly on (03) 9768 3030 and we’ll be straight with you about what’s achievable.
Can I track my order progress?
Yes you can contact our team at any time for an update on your order. Once your order has been dispatched, we’ll provide you with tracking details from our courier so you can monitor delivery. We aim to keep you informed at every key stage proof sent, proof approved, in production, dispatched.
How do you ensure quality before dispatch?
Every order passes through our in-house quality control process before it leaves our facility. This includes checking print quality, colour accuracy, stitching, sizing and that all items match the approved proof. We take pride in getting every order right and if something doesn’t meet our standards, it doesn’t leave the building.
What happens if there is an issue with my order when it arrives?
If there is a genuine production error or quality issue with your order, contact us immediately with photos of the problem. We’ll assess the issue and work with you to find a fair resolution whether that’s a replacement, correction or other outcome. We stand behind the quality of our work and will always do the right thing by our customers.
Can I reorder the same design in future seasons?
Absolutely we keep records of your previous orders and design files, making reorders quick and easy. When reordering, just let us know your previous order details, any size changes or quantity adjustments, and your new delivery requirements. The design process is significantly faster for repeat orders as your artwork is already on file.
Delivery & Shipping
Do you deliver Australia wide?
Yes we deliver to every state and territory across Australia. From Melbourne to Darwin, Perth to Hobart we’ve got you covered. Delivery is handled via reliable courier services and tracking information is provided once your order has been dispatched.
How much does delivery cost?
Delivery costs depend on the size, weight and destination of your order. Delivery charges are calculated and included in your quote. For large or bulky orders, freight may be calculated separately. If you’re in the Melbourne metro area, collection from our Dandenong South facility is also available. We aim to keep delivery costs as fair and transparent as possible.
How long does delivery take after dispatch?
Delivery timeframes depend on your location:
- Melbourne metro: 1–2 business days
- VIC regional: 2–3 business days
- NSW, QLD, SA: 3–5 business days
- WA, TAS, NT: 5–8 business days
These are estimates actual delivery times depend on the courier and your specific location. Tracking details are provided on dispatch so you can monitor your delivery.
Can I collect my order in person?
Yes collection from our Dandenong South facility is available and can save on freight costs for Melbourne based customers. Please ensure you contact us to confirm your order is ready before coming in. Our address is 336 Frankston-Dandenong Road, Dandenong South VIC 3175 free parking available on-site.
How is my order packaged?
Orders are carefully packed and labelled before dispatch. Garments are typically folded and packed in sealed bags or boxes depending on the quantity. For team orders, garments are usually packed by size to make distribution easier. If you have specific packaging requirements for example, individually bagged and labelled per player let us know when ordering and we’ll do our best to accommodate.
Do you ship internationally?
Our primary focus is domestic delivery across Australia. For international shipping enquiries, please contact our team directly on (03) 97683030 or sales@natsports.com.au and we’ll discuss options and costs on a case-by-case basis.
Pricing & Quotes
How do I get a price / quote?
Getting a quote is easy and it’s completely free with no obligation. You can:
- Fill in our online form: Get a Quote.
- Call us: (03) 9768 3030 Mon–Fri 8:30am – 5:00pm
- Email: sales@natsports.com.au
We’ll respond within one business day with a detailed quote based on your requirements.
Do prices decrease for larger orders?
Yes generally, the larger the order quantity, the better the per-unit price. Volume pricing applies across most of our product categories. If you’re ordering for a large club, school or corporate team, it’s always worth asking about bulk pricing. We’ll include volume pricing options in your quote where applicable.
Are there any hidden fees I should know about?
We aim to be as transparent as possible with our pricing. Our free design service means there’s no artwork setup fee for standard orders. Your quote will clearly outline all costs including garment pricing, any decoration charges, freight and GST. If there are any additional costs that may apply to your specific order, we’ll discuss them with you upfront no nasty surprises on your invoice.
I've found a cheaper price elsewhere will you match it?
We work hard to keep our pricing competitive without cutting corners on quality. If you’ve received a lower quote for a comparable product and specification, give us a call we’re always happy to have an honest conversation about pricing and will do our best to come to the party. Please note that direct price comparisons need to be like-for-like (same garment, same print method, same quality level) to be meaningful.
Are your prices GST inclusive?
Prices quoted are typically exclusive of GST (ex-GST) unless stated otherwise. GST (10%) will be added on the final invoice. If you’re a registered business, you will be able to claim the GST back as an input tax credit. Your invoice will clearly show the GST component separately for your records.
Do you offer special pricing for schools, clubs or not-for-profits?
We work extensively with schools, sporting clubs and community organisations and understand the budget constraints that often come with these groups. While we don’t have a formal discount program, we always aim to provide fair, competitive pricing for community groups. Discuss your situation with our team when requesting a quote and we’ll do our best to accommodate your needs.